Shipping Policy
Processing Time
- All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.
Order Confirmation & Tracking
- You will receive a confirmation email once your order has been shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
- Urban Treasurez is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
- Urban Treasurez is not liable for any products damaged or lost during shipping.
- If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
- If we currently do not ship to your country, we apologize for any inconvenience this may cause and are actively working to expand our shipping capabilities.
Returns Policy
- Please review our Return Policy for detailed information about options and procedures for returning your order.
Lost or Stolen Packages
- Urban Treasurez is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
- Upon inquiry, Urban Treasurez will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Shipping Restrictions
- Some items sold by Urban Treasurez may have shipping restrictions due to their size, weight, or other characteristics. These restrictions are noted on the product page. Please be aware of these restrictions before placing your order.